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“We were in a position where we were using a software package for our business needs that did not actually fit our business needs.  We couldn’t find anything more suitable on the market, so we persevered with what we had, making compromises along the way that were extremely labour intensive. In our case, it was a reservations system for our restaurant.  We could definitely see the benefits of using an online reservation system – as it gave our customers the freedom to book whenever they wanted, at a time to suit them without having the need to call us.  Therefore bookings increased. However, from our perspective, the system was inflexible, not completely tailored to suit our restaurant and needed constant manual management to make it do what we wanted it to do.

If you are reading this then you might find yourself in the same position. You know how your business or job works and need a software package to help you run things optimally.

We contacted Keith of Buzy Bee Software Services and had an initial, no obligation, consultation to talk our ideas through and discuss what we were looking for. We felt reassured straight away that it would be something that would be possible and very promptly Keith put forward a no obligation proposal. The proposal clearly outlined the plan to create the software package we were looking for and payment options that would be incurred. One highlight was that there were two payment options. Either to buy outright or to rent the software on a monthly basis – giving us the choice to select which would be more suitable for us.

Then came the ‘building’ process.

We were given regular updates with complete transparency about how work was progressing. During this time we had regular meetings to check progress, discuss needs and wants and generally ensure that the work that was being done continued to be exactly what we were looking for. When building things from scratch, inevitably there will be some trial and error.  If we did find something that wasn’t quite right, it was never a problem and sorted out. We always felt a ‘can do’ attitude from Buzy Bee Software Services.  Nothing was ever impossible and expectations could be achieved with regular communication between us to make sure things were on the right track. A reservation system may seem quite simple to the outsider, but ours was a very big ask!

As we got nearer completion Buzy Bee Software Services gave us a training site so we could start to test things out. This is a great ‘no risk’ way of checking that everything is working how you’d hoped and to iron out any niggles that may be remaining. Towards completion, Keith gave us all the necessary support on making the transition to a new software package from the old one, ensuring there was no interruption to business or lost data. We had a very clear idea of what would work for us and what we were looking for. However, an unexpected bonus was the design skill and expertise that Keith brought to the table. This meant that the application looked better and had added features that assisted functionality that we hadn’t considered.

Once our application was up and running, it meant that it was performing all of the functions that previously we were having to manage manually.  This meant that many hours have been saved on man power. The application performs specifically to our business needs in a tailor made fashion.  It is also fully manageable and things can be adjusted in house should changes need to be made to it therefore fulfilling the brief that we had hoped to achieve with the help of Buzy Bees Software Services.

In short (or quite long winded) - A very positive experience from initial consultation to application completion.”